Privacy Statement

Pet Intact is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Pet Intact Web site and governs data collection and usage. By using the Pet Intact website, you consent to the data practices described in this statement.

Collection of your Personal Information

Pet Intact collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Pet Intact also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Pet Intact. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Pet Intact for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Pet Intact Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Pet Intact public message boards, this information may be collected and used by others. Note: Pet Intact does not read any of your private online communications.

Pet Intact encourages you to review the privacy statements of Web sites you choose to link to from Pet Intact so that you can understand how those Web sites collect, use and share your information. Pet Intact is not responsible for the privacy statements or other content on Web sites outside of the Pet Intact and Pet Intact family of Web sites.

Use of your Personal Information

Pet Intact collects and uses your personal information to operate the Pet Intact Web site and deliver the services you have requested. Pet Intact also uses your personally identifiable information to inform you of other products or services available from Pet Intact and its affiliates. Pet Intact may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Pet Intact does not sell, rent or lease its customer lists to third parties. Pet Intact may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Pet Intact may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Pet Intact, and they are required to maintain the confidentiality of your information.

Pet Intact does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent./p>

Pet Intact keeps track of the Web sites and pages our customers visit within Pet Intact, in order to determine what Pet Intact services are the most popular. This data is used to deliver customized content and advertising within Pet Intact to customers whose behavior indicates that they are interested in a particular subject area.

Pet Intact Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Pet Intact or the site; (b) protect and defend the rights or property of Pet Intact; and, (c) act under exigent circumstances to protect the personal safety of users of Pet Intact, or the public.

Use of Cookies

The Pet Intact Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Pet Intact pages, or register with Pet Intact site or services, a cookie helps Pet Intact to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Pet Intact Web site, the information you previously provided can be retrieved, so you can easily use the Pet Intact features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Pet Intact services or Web sites you visit.

Security of your Personal Information

Pet Intact secures your personal information from unauthorized access, use or disclosure. Pet Intact secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Pet Intact will occasionally update this Statement of Privacy to reflect company and customer feedback. Pet Intact encourages you to periodically review this Statement to be informed of how Pet Intact is protecting your information.

Contact Information

Pet Intact welcomes your comments regarding this Statement of Privacy. If you believe that Pet Intact has not adhered to this Statement, please contact Pet Intact at admin@intact247.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Shipping Policy

Deliveries to APO/FPO or other noncontiguous U.S. addresses may take up to 30 calendar days. Business day is defined as Monday through Friday, excluding holidays. Please be aware that there is no delivery on Saturdays or Sundays for items shipped by UPS.

Products Usually ship within 1 business day of the Sale Please allow 3-7 business days transit time A total of 4-8 business days for your product to arrive.

Return Policy

Returns, Refunds, and Exchanges for Pet Intact Products

Pet Intact is committed to your satisfaction. We stand by our products and most importantly our customers. Pet Intact will happily refund any unopened products or replace any defective items within 30 days of product shipment. No product will be accepted for return after 30 days.

Returning Product(s) Unopened

  • Within 30 days of your products shipment date, Pet Intact will fully refund the cost of the product (excluding any shipping and handling charges) for any unopened product for any reason. Pet Intact will not pay for shipping charges to return the product and are not responsible for any items lost or damaged in the mail.

Returning Product(s) Opened:

  • Pet Intact will reimburse you for the unused portion of the contents in the container if returned within 30 days.

Shipping Errors

  • If you should receive an order in which an error has been made, you must notify the Customer Service Department at 888-839-8463 or email admin@petintact.com within 5 business days of receiving the product. Pet Intact will either replace the product or fully refund your money upon receipt of returned goods.

Damaged Shipments

  • In the event that a damaged shipment is received, please follow these steps

    • 1. Accept the delivery.

    2. Document on delivery receipts the number and description of damaged boxes.

    3. Save the damaged products and boxes.

4. Contact the Customer Service Department at 800-942-5483 or email admin@petintact.com within 5 business days of receiving the shipment.

If you have any questions regarding a product return, please contact us by phone or email with your questions or comments. Please include your name, address, phone number, invoice number, item number, method of purchase and place of purchase. A customer service representative will assist you with the return process.

Methods for Refunds

  • For Credit Cards: Pet Intact will refund the amount due to the original credit card that the order was placed on. Please do not ask to use another credit card to receive credit.
  • For Personal Checks and Money Orders: A return check will be issued, please allow 2-4 weeks for delivery.